Introduction
Mela Bets (melabets.net) takes your privacy seriously. This Privacy Policy explains what information we collect when you use our platform, how we use it, and how we keep it secure.
By creating an account or using the site, you agree to this Privacy Policy. We believe transparency is the foundation of trust — there's nothing hidden here, everything is stated plainly.
This privacy policy is written primarily with Bangladeshi users in mind. For any questions, please reach out to our support team.
In Summary: Mela Bets never sells your data. Information is shared with third parties only where necessary to deliver our services or to comply with legal obligations.
Why Your Data Is Safe with Mela Bets
A quick overview of the key pillars of our privacy policy
SSL Encryption
All data and transactions on the Mela Bets platform are secured with SSL/TLS encryption. No third party can access or read this information.
No Data Sales
Mela Bets never sells your personal information to third parties or shares it for advertising purposes. Your data belongs to you alone.
Purpose-Specific Use
Your information is used solely to improve our services, manage your account, and meet legal obligations.
KYC Protection
KYC documents collected for identity verification are stored with the highest level of security and used solely for the verification process.
Data Control Benefits
You can request to view, update, or delete your information at any time. We respect your rights.
Transparent Cookie Policy
Mela Bets uses cookies solely to improve site functionality. We clearly explain which cookies are used and why.
1 What Information We Collect
Mela Bets collects specific information to ensure the best experience for you and to meet our legal obligations. Details are provided below:
1.1 Personal Identification Information
- Full name (as per NID or passport).
- Date of birth (for age verification).
- Current residential address.
- Email address.
- Mobile number.
- National ID (NID) or passport number.
1.2 Financial Information
- Mobile banking number (bKash, Nagad, Rocket, etc.).
- Bank account details (where applicable).
- Transaction history and amounts.
1.3 Usage Data
- Login time, IP address, and device information.
- Betting history and gaming activity.
- Which pages you visited on the site and how long you stayed.
- Records of communications with customer support.
We only collect the information that is necessary. We never ask for data we don't need.
2 How We Collect Your Information
Mela Bets collects your information in several ways. You have the right to know about each of them:
| Method | Description |
|---|---|
| Registration Form | You provide information directly when opening an account. |
| KYC Verification | Via upload of ID documents, selfies, and proof of address. |
| Transaction Records | Automatically recorded at the time of each deposit and withdrawal. |
| Cookies & Tracking | Cookies are used to improve your browsing experience on the site. |
| Support Contact | Information provided when contacting us via live chat or email. |
| Third Party | Information received from payment gateways or fraud prevention services. |
3 Purpose of Data Use
Mela Bets uses the information it collects for the following purposes. Each purpose is clearly outlined below:
3.1 Service Delivery
- Account creation and management.
- Operating betting and gaming services.
- Processing deposits and withdrawals.
- Managing bonuses and promotions.
3.2 Security & Legal Obligations
- Prevention of fraud, money laundering, and illegal activity.
- Age verification (to confirm users are 18+).
- Compliance with KYC and AML (Anti-Money Laundering) regulations.
- Compliance with applicable laws and regulations.
3.3 Service Improvement
- Improving site functionality and user experience.
- Identifying and resolving technical issues.
- Planning new features.
3.4 Customer Support
- Resolving your questions and complaints.
- Sending important updates and notifications.
- Personalised offers and promotions (with your consent).
Important: Mela Bets does not share your information with third parties for advertising purposes. Your data is used solely for the purposes stated above.
5 Data Security Measures
Mela Bets uses industry-leading security measures to keep your data protected:
- SSL/TLS Encryption: All data transmission on the site takes place over encrypted channels.
- Data Encryption: Stored sensitive data is kept in encrypted form.
- Firewall Protection: Strong firewalls are in place to prevent unauthorised access.
- Regular Security Audits: System security is regularly audited by independent third parties.
- Two-Factor Authentication (2FA): Two-factor authentication is available for account login.
- Restricted Access: Only authorized personnel are permitted to access user data.
Your Role: Use a strong password and never share it with anyone. Mela Bets will never ask for your password by phone or email – any such message is a sign of fraud.
6 Cookie Policy
Mela Bets uses cookies on its website to improve site functionality and personalize your experience.
6.1 Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Maintaining login sessions and ensuring site security. The site cannot function without these. |
| Functional Cookies | Remembering your preferences (language, settings). |
| Analytics Cookies | Analyzing site traffic and usage patterns. |
| Security Cookies | Helping detect and prevent fraudulent activity. |
6.2 Cookie Control
You can disable cookies from your browser settings. However, disabling essential cookies may affect certain site functionality.
7 Data Retention Period
Mela Bets retains your data only for as long as necessary:
- Active Account: Your data is retained for as long as your account remains active.
- After Account Closure: Financial records are typically retained for 5–7 years in accordance with legal obligations.
- KYC Documents: Securely stored after verification and deleted after the required retention period.
- Marketing Information: If you opt out, your data is removed immediately.
Data that is no longer needed after fulfilling legal requirements is securely deleted.
8 Your Rights
You have the following rights regarding your personal data at Mela Bets. Send any requests to support@melabets.net.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is incorrect, you may request that it be updated.
Right to Erasure
You may request that your data be deleted, unless we are required to retain it by law.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Data Portability
You have the right to receive your data in a commonly used, portable format.
Right to Marketing Opt-Out
You have the right to opt out of promotional communications at any time.
9 Minor Protection
Mela Bets is strictly for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.
- Age verification is carried out at the time of registration.
- Additional KYC documents may be requested in suspicious cases.
- Any account found to belong to a minor will be closed immediately.
If you suspect a minor is using Mela Bets, please report it to support@melabets.net.
10 Policy Changes
Mela Bets reserves the right to update this Privacy Policy as needed. When changes are made:
- The "Last Updated" date at the top of the page will reflect any changes.
- For significant changes, notice will be given by email or on-site.
- Continued use of the site after any changes will be considered acceptance of the updated policy.
Visit this page regularly to stay up to date with our latest policy.
11 Contact
If you have any questions or requests regarding this Privacy Policy, please get in touch with us:
- Email: support@melabets.net
- Live Chat: Chat with us directly from any page on the site.
We typically respond within 24–48 hours. Privacy-related requests are given priority handling.